SHIPPING & RETURNS
Wholesale Pricing & Fair Trade
Without wholesale orders we would be unable to create quality products for the North American market. Our Artisans work on the principals of preserving cultural techniques and processes. This often means we have longer lee time than fast fashion.
Hand died clothing and accessories may differ in shades. We will work with our stores and boutiques to offer the highest quality of fair trade garments and accessories.
Minimum Order:
The minimum order is $200.00. Custom orders are available but require a 30% deposit. It can upward of 6-8 weeks for larger specialty orders.
Lead Time: We work with our Artisans all year round and try to keep all of our fabulous products in stock. Our wool knit Aran sweaters are more dependent on seasons and climate. Please contact us directly for more information on individual products.
Rush Orders:
We understand that life happens. Perhaps you need extra stock for an upcoming event or suddenly had an amazing run on our Alpaca blankets. And we are here to help. We will do what we can to get out rush orders and will offer alternative colours or styles that might best suite your occasion. For immediate response please contact us via phone or email.
Out of Stock:
We try to have everything in stock. However, there may be unavoidable outages. When an out of stock situation occurs we put the items on back-order. We will note on your packing slip any items that you ordered that were out of stock.
Shipping:
Our savings are your savings. As Cangift members we receive better shipping rate through CanPar however we understand if you have your own preference. We will do our best to keep the shipping charges below 10% however there are exceptions especially with oversized, overweight or remote receiving address. Please contact us for alternative shipping. Shipping costs are determined at the time of shipping and are added to the invoice.
Recycled Boxes & Material
We are going that little extra when it comes to our shipping practices. We use recycled boxes and packaging material whenever we can. These options are often cost effiecent another benefit we pass on to our customers & environment.
Shipping Errors/Damaged Goods:
You must notify our office of any shipping errors or goods damaged in transit within 12 days of receipt of shipment. We will then either send replacement product at no charge or issue you a credit.
Returns:
Returns will be accepted with a 20% restocking fee. All merchandise may be returned within 7 days of receipt; in it’s original condition & packaging. No refunds will be given on shipping costs. We will issue a pick up tag unless otherwise notified.
Payment: We accept credit cards including Visa & Mastercard.
Please send e-transfer to casarelief@outlook.com
Please make cheques payable to CASA RELIEF
and send to
Casa Relief
119 Commissioner st
PO 167
Embro, ON
N0J 1J0
For more information on our policies, products or programs feel free to contact us
Phone: 647-444-4514
Email: CasaRelief@outlook.com